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PRIVACY POLICY

Mazrood Privacy Policy

Last updated: March 26, 2025

This Privacy Policy describes how mazrood.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by email at Orders@mazrood.com or by mail at:

Mazrood Trading Est
King Abdul Aziz Road
Riyadh 13326, Saudi Arabia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device information
Purpose: To load the Site accurately for you and perform analytics on Site usage to optimize our Site.
Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with Shopify and third-party analytics tools.
Collected Information: Web browser version, IP address, time zone, cookie data, viewed products/pages, search terms, interaction behavior.

Order information
Purpose: To provide products/services, process payments, arrange for shipping, issue invoices/order confirmations, detect fraud, and send marketing based on your preferences.
Source: Collected directly from you.
Disclosure: Shared with Shopify, MyFatoorah (payment gateway), Tamara, Tabby (buy now, pay later), Aramex (shipping).
Collected Information: Name, billing/shipping address, email, phone number, payment information (credit/debit cards, Apple Pay), and order history.

Customer support information
Purpose: To assist with your inquiries or complaints.
Source: Collected directly from you.
Disclosure: Internally and with third-party CRM or support platforms.
Collected Information: Any information voluntarily submitted including email, order details, and communications.

Minors

The Site is not intended for individuals under the age of 18. If you believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help provide our services. Examples include:

  • Shopify (storefront and hosting) — Shopify Privacy

  • MyFatoorah, Apple Pay, Tamara, Tabby (payment processing)

  • Aramex (shipping fulfillment)

  • Meta (for advertising and analytics)

  • Google Analytics (for behavior analysis)

  • Klaviyo (email marketing)

We may also share your Personal Information to comply with legal obligations.

Behavioural Advertising

We use Personal Information for targeted advertising:

  • Google Analytics — Privacy, Opt-out

  • Facebook/Instagram Ads — Ad Settings

  • Third-party remarketing tools like Meta Pixel and Google Ads.

Opt-Out:

Using Personal Information

We use your information to:

  • Offer and sell products

  • Process orders/payments

  • Ship and fulfill orders

  • Send updates, offers, and marketing

  • Improve website experience

Lawful Basis (GDPR)

If you are a resident of the EEA, we process your Personal Information under the following bases:

  • Your consent

  • Contract performance

  • Legal obligations

  • Legitimate interests that do not override your rights

Retention

We retain your Personal Information unless requested to delete. To request erasure, contact Orders@mazrood.com.

Automated Decision-Making

We do not engage in automated decision-making that has legal or significant effects. Shopify may temporarily block IPs to prevent fraud.

CCPA Compliance

If you are a California resident, you have the right to:

  • Know what data we collect

  • Request correction, deletion, or data transfer

  • Designate an authorized agent to act on your behalf

Contact us to exercise these rights at Orders@mazrood.com.

We do not sell personal data of minors or adults.

Cookies

We use cookies to improve your experience. Types include:

  • Necessary (checkout, login, cart)

  • Analytics (Google Analytics, Shopify analytics)

  • Marketing (Facebook Pixel, Google Ads)

See Shopify’s full cookie list: Shopify Cookie Policy

You can manage cookies via your browser or by visiting:
https://www.allaboutcookies.org/

Do Not Track

We do not change data practices in response to Do Not Track signals.

Changes

We may update this Privacy Policy to reflect changes in practices or legal updates.

Complaints

If you feel your data has not been handled properly, you may file a complaint with your local data protection authority or reach out to:

Mazrood Trading Est
Orders@mazrood.com

For the UK: ICO Complaints

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