Consumer Complaints

Dear Valued Customer,

Thank you for shopping with Mazrood! We are committed to providing you with the best possible service. If you are experiencing any issues with your order or product, we are here to assist you promptly.

To help us resolve your issue as quickly as possible, please follow the steps below:

1. Describe the Issue:
   Please provide a detailed description of the issue you are experiencing. Include any relevant details, such as the order number, product name, and the specific problem you're facing.

2. Attach Photos (if applicable):
   If your issue involves a product defect, damage, or any visual discrepancy, kindly attach clear photos that highlight the problem. This will help us assess the situation and find the best solution for you.

3. Send Your Email to:
   Send your detailed description and any photos to Orders@mazrood.com.

We assure you that your issue will be addressed within 24 hours of receiving your email. Our customer service team will review your case and get back to you with a resolution as quickly as possible.

Thank you for your understanding and cooperation. We value your business and are dedicated to ensuring your complete satisfaction.

Best regards,
The Mazrood Team