سياسة الشحن

Thank you for shopping at Mazrood! We are delighted to offer you convenient shipping options to ensure your orders reach you in a timely manner.

Domestic Shipping:

1. Local Shipping (Aramex):

   • Orders shipped via Aramex typically take between 3 to 7 working days to arrive at your doorstep.
   • Please note that delivery times may vary depending on your location and any unforeseen circumstances such as weather conditions or holidays.
   • Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your delivery.

2. Express Shipping:

   • For those who need their orders urgently, we offer Express Shipping.
   • Express Shipping orders are prioritized and delivered within 12 to 24 working hours, depending on the date and time the order was placed.
   • Orders placed on weekends or holidays will be processed on the next working day.
   • Please ensure someone is available to receive the package at the provided delivery address during the estimated delivery timeframe.

International Shipping:

1. Shipping Timeframe:

   • International shipping times may vary depending on the destination country and customs clearance procedures.
   • Typically, international orders are delivered within 7 to 14 working days from the date of dispatch.
   • Please note that unforeseen delays beyond our control, such as customs inspections or international holidays, may impact delivery times.

2. Customs and Duties:

   • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
   • We are unable to predict or control these charges and recommend contacting your local customs office for more information before placing your order.

Order Processing:

• All orders are processed and dispatched within 1 to 2 business days from the date of purchase, excluding weekends and holidays.
• You will receive a confirmation email with your order details and tracking information once your order has been shipped.

Order Tracking:

• To track the status of your order, please use the tracking number provided in your shipping confirmation email.
• If you have any questions or concerns about the status of your order, feel free to contact our customer service team for assistance.

Shipping Restrictions:

• We currently do not ship to P.O. boxes or APO/FPO addresses.
• Some products may have specific shipping restrictions due to size, weight, or regulatory requirements. Please refer to the product description for more information.

If you have any further questions about our shipping policy, please don't hesitate to contact us at Orders@mazrood.com